James Handelin

Computer Systems Administrator, Information Technology and Services

I work for Pixar. No I'm not an Animatior.

James Handelin's Bio:

James Handelin's Experience:

• Systems Administrator at Pixar Animation Studios

  October 2006 - December 2008

  o Supported Macintosh workstations and servers o Promoted the utility, reliability, stability, and security of the Macintosh platform at Pixar o Provided a high level of customer service to the Macintosh population at Pixar; this included support for the executive team as needed o Resolved support requests in a timely fashion utilizing a work request ticketing system o Prioritized and addressed multiple tasks in a timely manner, escalating to other members of the team when appropriate o Installed, upgraded, and maintained software, hardware, and peripherals o Performed in depth troubleshooting of hardware and software problems o Created repairs and ordered service parts in Apple's Authorized Service Provider database as needed o Resolved network and remote access connectivity problems o Performed general system maintenance and support utilizing latest diagnostic utilities o Produced documentation on internal wiki site to assist users in issue resolution o Scripted in bash to automate repetitive system administrator tasks o Trained end-users as needed o Assisted other IS staff as needed

• Mac Genius at Apple Computer

  2003 - 2006

  o Part of a team responsible for running Apple's service business by providing unparalleled customer service while solving and diagnosing complex technical issues o Expert in providing complete and appropriate solutions for every customer o Repaired Apple hardware and software products o Managed all aspects of repair workflow including open repairs prioritization, case management and service part order management o Completed bench repairs in a thorough and timely fashion o Responsible for keeping repair room and Genius Bar clean and organized o Committed to maintaining all company policies and following procedures faithfully o Executed transactions through customer tracking database o Communicated positively with store team members, customers, and channel partners o Had a tremendous amount of fun each and every day

• Macintosh Tech Support Specialist at Publicis & Hal Riney

  1998 - 2001

  o Expert in providing technical support in a creative, deadline-driven environment o Responsible for resolving technical support issues relating to printing, e-mail, and networking o Functioned as a point of contact for users and responded to troubleshooting requests o Responsible for setting up computers for new employees and providing an introduction to computer and database systems o Maintained and tracked a Macintosh/PC laptop loaner pool o Performed system administration tasks utilizing the Linux operating system o Expertise in tcp/ip, grep, awk, vi, dig, nslookup, host, telnet, ping, traceroute, rsh, ssh, pine, elm,mutt, and many other Unix programs and utilities o Proficient in shell scripting primarily to automate system administration tasks o Researched and implemented Norton Ghost PC cloning software dramatically improving department efficiency in regards to PC rollouts

• Founder at Mactelligent Inc.

  2006

  Apple isn't just a brand, it's a lifestyle. It conjours up associations of creativity, liberty, and freedom. The products are beautiful, intelligently engineered, and empower us to create. We buy Apple(TM) products the way we would buy a soft drink, a beer, a car, or a pair of sneakers. The device we choose be it a laptop, iPhone, or iPad, is adopted into our lives and perceived as a creative and empowering force. The product becomes transparent and enables us to simply get things done. Yes, we do think different. We embrace these concepts and communicate them with a single word. Macteliigent. Make your Mac smarter.

James Handelin's Education:

• San Francisco Conservatory of Music

  1996 – 1998
  M.M

• University of California, Santa Cruz

  1992 – 1996
  B.A.
  Concentration: Music

• College of Alameda

  1989 – 1991
  A.A
  Concentration: Political Science

James Handelin's Interests & Activities: